PERSONAL INFORMATION THAT WE COLLECT FROM YOU
“Personal Data” means any information that may be used to identify you as an individual, such as your first and last name, a home or other physical address and an email address or other contact information, user passwords and, if you make a reservation, your credit card or bank account information. We may also request you to provide us with information on your travel preferences, the loyalty, frequent flyer and/or car rental programmes which you participate in, and feedback, testimonials, photographs and videos of the trip which you booked with us (together with the Personal Data collectively referred to as the “Personal Information”).
We may collect, use, disclose, transfer and store any Personal Information you enter on our website or give us through various means, including telephone calls, emails, enquiries or bookings at our sales office, SMS, messenger apps, social media platforms, surveys, post, and any platforms used by Mabey Ski Ltd. from time to time, including in connection with:
When you register as a user: when you first register on the site you may provide details such as your name, username, email address and an account password.
Details of your visits to the site: when you visit the site, your internet browser sends information that we record, such as location data, traffic data, weblogs, IP address, the date and time of your request and the pages that you access on the site.
Travel Bookings: when you make a travel booking, we collect information such as payment details, travel schedules and trip details, seating preferences, accommodation and other reservation information, including names and passport details, for both individuals and group party leaders
Cookies: when you visit the site, we send a small file containing one or more cookies. Cookies are small data files which contain information that is transferred to your computer’s hard drive. They help us to improve the site and to deliver a better and more personalised service. We may collect information about your computer including your IP address, operating system and browser type for system administration, although this information will not identify you individually. You can refuse to accept cookies by changing the settings on your browser, although this may prevent you from accessing some areas of the site.
Communications: when you send email or other communications to us, we may keep those communications to process your inquiries, respond to your requests and improve the site.
When you make a reservation with us on behalf of a travel companion or another person, we will request for the Personal Information of that individual. You should obtain the consent of such other individuals prior to providing their Personal Information to us. Any request to view or change their Personal Information provided in relation to the reservation which you have made can only be made through you or your account with us.
HOW YOUR INFORMATION IS USED
We will use your Personal Information for the following purposes:
- to provide you with the adventures and services you request;
- to tailor trips to you and your travel companions;
- to provide you with travel confirmation and updates;
- to manage your account, including processing bills and providing travel notifications;
- to communicate with you in general;
- to respond to your questions and comments;
- to allow us to contact you for customer service, if necessary;
- to measure interest in and improve our adventures, services, and website;
- to notify you about special offers and travel-related products and services that may be of interest to you;
- to personalise or customise the content of our website according to your interests;
- to reward you as part of any reward and recognition programme you choose to join;
- to resolve disputes, collect fees, or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to enforce our Terms and Conditions when you make a travel booking with us; and
- as otherwise notified to you at the point of collection.
We will only share your information with other companies or individuals under the following circumstances:
Travel Bookings: we may need to transfer details of your travel booking to service providers, suppliers and reservation systems within your country or to other countries to which you are traveling. Please note that these service providers and suppliers may contact you as necessary to obtain additional information about you in order to facilitate the travel reservation which you have made through us.
Business Partners: If you choose to receive information about products or services that we jointly offer with our business partners, we may share information about you, including your Personal Information, with those business partners so that they can contact you directly by email or post about their products and services.
Transfer of Business: if we are involved in a sale or purchase of business or assets, bankruptcy proceedings or a re-organisation, your personal information may be transferred or disclosed.
Legal Requirements: we may have to disclose your information to legal authorities or regulators if we are required to do so, or if we believe that this is reasonably necessary. This may include co-operating with third parties to prevent fraud and mitigate credit risk.
ACCESSING AND MANAGING YOUR INFORMATION
We will provide you with access to, and update, correct or delete your Personal Information where appropriate, or where it is required under applicable data protection and privacy laws.
We may charge a small administrative fee if accessing your data is particularly complicated or time consuming.
We process Personal Information only for the purposes for which it is collected. We take reasonable steps to ensure that the Personal Information we process is accurate, complete, and current, but we depend on you to update or correct your Personal Information whenever necessary. If you find that any Personal Information which we hold about you is incorrect, please notify us immediately.
We take several measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of Personal Information which you provide to us. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store Personal Information. We restrict access to Personal Information to our employees, contractors and agents who need to know that information to operate, develop or improve our services.
Our Data Protection Officer (DPO) reviews our security policies on a quarterly basis in addition to the continual monitoring for any security breaches.
All client data will be held securely on the Zoho Platform with databases in British Columbia, Canada. Full details of Zoho’s compliance with GDPR law can be found here:
REQUESTS FOR THE DATA WE HOLD ON CLIENTS
Subject to proof of identity, we will provide all Personal Information we hold on clients within 28 days. To request such data please email: [email protected]